Sips from the Firehose
A blog that seeks to filter the internet into a refreshing, easily-gulped beverage
Posted: under journalism, television, Video, visual storytelling, Web/Tech.
Tags: addis ababa, camera, Ethiopia, journalism, Nelson Mandela Center, students, university, world press freedom day
My students wanted to make sure to capture the conversation around the roundtable discussion we had on the subject of press freedom, so they set up the bagttered (but still serviceable) cameras outside the journalism department offices, and brought in all the accountrements of the formal coffee ceremony … the glowing coals in the brazier, the clouds of thick incense, and platters of roasted barley and chewy bread.
So far, everyone is still in a good mood....
It’s always difficult to figure out what the settings should be on a prosumer video camera, particularly when the opaque menus are written in a foreign language.
Posted: under Digital Migration, new media, New Media Strategery, Online (Multi)Media, Online Video, Ukraine, visual storytelling, Web Tech, Web/Tech.
Tags: experimenting, iPad 2, Kiev, multimedia, professors, shooting video, students, training, Ukraine
…in the courtyard of the Institute for the Digital Future of Journalism
I’ve got great video of everyone having a blast, experimenting with the new guerilla-style video production tactics I’ve been teaching them — I showed them how to use the front and rear-facing cameras on their iPads to shoot video. Here, they are working on producing “establishing shots” using whatever equipment is available to you at the time; in this case, it means holding the iPad up in front of your face and doing slow 360s, talking to the camera, so the audience can see for themselves what the landscape around you looks like.
They absolutely loved their brand-new iPad 2s. It was like seeing little kids getting handed Magic Mirrors. They were polite enough for most of the day, but about mid-afternoon, I just lost them in the wilds of the App Store. Also - I will never understand how the Ukrainian women manage to walk down these uneven, treacherous ancient cobblestone streets in stiletto heels.
I also taught them the basics of shot selection, framing, the Rule of Thirds, and some basic stuff about editing and shot sequencing as a means to create emotion. It was about a semester’s worth of material crammed into a one-day lecture, but at least I opened them up to what is possible, and where they can go to try to learn more on their own.
This is still a beautiful city, even if the sky in unrelenting slate gray, and the wind from Siberia knifes right through you after the sun goes down…
At night, the streets of Kiev are filled only with the rumble and clatter of Dr. Zhivago trolley cars, and the whistling north wind. The architecture here is like the people; kind of battered, but still full of character. Resilient.
I haven’t gotten to see as much of this city as I would like; I’ve always been working too hard, or pretty much exhausted & creaking from the demented flight schedule it takes to get here from Los Angeles. Still, the little I have been able to discover on my own has been delightful.
This time around, my students arrived in my classes with significant New Media skills. Some of them were already creating infographics, and this girl is already ghost-blogging for big financial companies. As you can see, she is quite determined; meanwhile, behind her, another of my more active and vocal students gasps in horror at the convoluted assignments I have inflicted on the class...
One of the greater joys of this class was seeing my students help each other out. When they got stuck with some of my more technically challenging exercises, they reached out to each other, and shouted advice back and forth across the classroom.
There is no better feeling for me. I am only here for such a very short time; I keep wishing that I had an entire semester to really reach deep into these young people, to help them draw out their skills & refine them. But seeing their willingness to follow me down these strange multimedia pathways, and to help each other out along the way … leads me to believe that they will continue to help each other out after I am gone.
Posted: under Art, Multimedia, new media, Travel, Web/Tech.
Tags: addis ababa, artwork, Ethiopia, Ku Klux Klan, Obama, painting, training
I found this painting in a humble little clothing stall in the merkato in Addis Ababa, during my last day there, when I finally got some free time to wander around and explore this fascinating city a little bit.
It surprised me to find such an accurate depiction of the garb of the KKK in faraway Ethiopia. I guess movies or popular culture have exposed even the ordinary people around the world to our more sordid side...
Amongst all the funky art & tchotchkes, this painting caught my eye for obvious reasons.
What you can’t see, of course, are all the other exemplars of Obama’s presence here in East Africa. People walk around with Obama’s face on t-shirts, bumper stickers, hats … his face is pasted onto the clear glass shelves in the jewelry shops, and to the sides of the little “blue mule” micro-buses.
This is a good thing.
Invisible to just about everyone in the U.S., we are in a struggle for influence in Africa, which more and more people are calling “The Last Frontier.” China is spreading around the oceans of money (that we gave them in exchange for cheap plastic consumer goods, but that’s another story), and they are doing it in a very tricky, manipulative way. The U.S. and Western Europe have had decades of work, trying to figure out ways to actually benefit countries with their foreign aid. It has not been the easiest process.
However, we have figured out that nation-building takes time. Lots of it. And the investments tend to be gradual, building up infrastructure, institutions, ecosystems. The kinds of things that people really don’t see all at once – but if you take a snapshot of a country 10 or 20 years apart, you see the radical transformations. I know I did when I went back to both Colombia and Venezuela after 20 years absence in 2007-8.
In Addis Ababa, the modern struggles to catch up with the ancient.
Meanwhile, the Chinese are throwing up big, showy projects. Roads, bridges, dams, buildings. And slapping their branding all over them. Ordinary people see this and say, “Well look, the Chinese are actually doing something for us. What do the ferengi leave behind? They talk a lot, but what do we have to show for it all?”
In this kind of environment, having an African-American as President of these here United States is a definite advantage.
Posted: under Digital Migration, journalism, new media, New Media Strategery, newspaper crisis, Online (Multi)Media, Online Video, Travel, Video, Web Tech, Web/Tech, Webconomics.
Tags: addis ababa, developing nations, Ethiopia, journalism, journalists, mobile web, social media training, State Department
The clash of ancient and modern is never more stark than in these developing nations
I’ve been in Addis Ababa, Ethiopia, for the last week, training the local journalists and government information officers (aka PR flacks) on how best to take advantage of the way that “New Media” is creating new ways of connecting with each other, and the world at large. I’m here as part of the same US Embassy program that has sent me to places like Chile, Kazakhstan, Georgia, Costa Rica, etc., to try to bring people the benefits of experience (aka the way newspapers & TV news has imploded in the U.S.), so they can start planning for the Great Digital Migration.
This is my class of TV journalists at Addis Ababa University (AAU). I tried to cram as much about online video and sharing into my short sessions as I could. Here, I'm showing how to use both professional tools like Adobe Premiere Pro CS5, as well as free alternatives like Windows Movie Maker.
The one thing that everyone here agrees on is that Ethiopia desperately wants to change its international image – c’mon, admit it. When you think of Ethiopia, what images come to mind? Deserts, starving people, vultures, Live Aid, right?
Well, it’s not like that any more. In fact, if you look around at the Addis Ababa skyline, you’ll mostly see cranes and highrise towers under construction. The real-estate bubble that burst and devastated the rest of the world never took hold here.
There are still many reminders that the ancient ways of living are still very much in existence here in Addis, but please also note all the other markers of modernity in this shot.
However, they are facing many of the same challenges as the rest of the world, at least when it comes to the emergence of the internet, and the struggles of newspapers, radio and TV stations to come to grips with social media, and the ability of anyone to become a publisher/broadcaster/internet troll.
The very first place I visited was Sheger FM, the one independent radio station in Ethiopia. This is the courageous owner, who is really struggling to walk the razor's edge here in Addis.
I’ve found many of the same behaviors and attitudes I’ve encountered in the other places that I’ve done web/online video/social media training sessions – stubborn insistence that things will never change, toxic skepticism, and even outright hostility.
After a bit of a rocky start, these guys really came around and appreciated the hands-on lessons I gave them on how to do live video stand-up reports and how to compress video into the best codec to upload to YouTube. The Nelson Mandela building is a challenge, though; between the thin air at this 8000-foot altitude, and having to haul my big carcass up 5 (five) steep flights of stairs, the first few minutes of every class were mostly spent huffing and puffing, and hoping that someone in the class had a particularly insightful comment.
- Dave LaFontaine and his tv production class in front of the Nelson Mandela building at Addis Ababa university in Ethiopia.
Posted: under Mobile Uploads, Mobile Web Design, New Media and Politics, Politix, Web/Tech.
Tags: mobile web, politics, QR code, town hall
This got written up in the Congressional Quarterly; considering that the constituents in Cal-33 overindex for mobile web use, this is a real stroke of genius. After the meeting was over, I helped at least 3 people load the QR reader software onto their phones so they could take advantage of this…
IF QR codes are starting to cross over into political messaging like this, does that mean that they’re finally going to make the jump from gimmicks on soft-drink cartons to something that’s actually useful in our daily lives? I know that they’ve done the “BoomSplat” at least two times in the last four years, since I first started studying them as part of the case study I did on mobile advertising for the NAA. Part of that is the hucksterism of some of their more ardent proponents, who have harebrained schemes like affixing QR codes to every object of note in an urban environment, all in service to the concept of providing “historical context” to the objects we encounter every day. Which sounds like a really great stoner-grade dorm room concept, but which breaks down right about the time that a muffler shop owner gives you the Louisville Slugger shampoo for slapping what looks like graffiti on his store.
Posted: under New Media Strategery, Science, Web/Tech, Webconomics.
Tags: broadband, FCC, fiber optic, mobile broadband, Purple Laser
$8 billion a year to POTS; “we are no longer on the right track”
Anyone who’s traveled around the world has probably noticed what Janine and I have these last couple of years: we can usually access the internet much faster in other countries than we can here in the good ol’ US of A, where the internet was invented (take a bow, Al Gore!). When we were in Costa Rica, even in a hotel lobby, web pages just zoomed into view; we attributed the speed to the massive online gambling infrastructure that’s been built in Costa Rica recently. (It’ll be interesting to see what happens long-term to Costa Rica; it’s my hope that the law of unintended consquences will kick in, and the somewhat sordid gambling biz will actually result in more legit businesses using that bandwidth to grow & flourish.)
Anyway, a report this week from the FCC is, in the suble-bordering-on-inscrutable language known as “Bureaucratese” a cattle prod to the backsides of all the various carriers, cablers, telcos and gougers currently charging fat fees for puny bandwidth. Herein a sample:
“The report points out the great broadband successes in the United States, including as many as 290 million Americans who have gained access to broadband over the past decade,” FCC Chairman Julius Genachowski said. “But the
statute requires more. It requires the agency to reach a conclusion about whether all — not some, not most — Americans are being served in a reasonable and timely fashion.”
That’s not happening, he added.
Additionally, it appears that the revenues from the tax on long-distance service that we all grit our teeth and pay each month, and that was supposedly earmarked for improving service just like this has been instead diverted to Plain Old Telephone service (POTS).
More and more, we’re seeing governmental agencies starting to recognize that bringing high-speed internet to communities is an essential ingredient to lifting the local economy. This might have particular impact in the rural areas of the U.S. where coverage is lagging (and where the challenges are most severe), because the farmers/loggers/fishermen might be able to circumvent the supply bottlenecks that are eating up any hope of profits.
Still, I am reminded of the statistic that was widely quoted early last decade, where AT&T got the “gulp-adjust-your-collar” number of $90 billion just for the landscaping costs of stringing fiber-optic in the Western U.S. So what’s the solution?
Well, an interesting experiment was featured on Scobelizer – and the genesis was the big skyward-pointing light atop the Luxor Casino in Las Vegas. As I understand it, a giant laser system in the purple band could provide more than five (5) times the bandwidth than even the fiber-optic lines (Fiber To The House or “FTTH”) that are the fervent dream of all us techno-nerds still being held captive by Time-Warner Cable/Adelphia/Comcast/whatever. Basically, the information is streamed up into the sky, and
A purple laser which is almost invisible to the human eye and which is
inexpensive to buy (they are the lasers inside every Blu-Ray disk player
— the lasers are actually purple light, the “blu” in the name is
marketing) is aimed at the sky and an array of sensors reads data from
the beam of light. Readable due to scattering of light due to the
atmosphere. He showed me how this works: you aim a laser at the sky and
everyone can see the beam. If your human eye can see it, sensors can see
it too and due to some tricks can get massive amounts of bandwidth out
of the laser.
What would this mean for mobile bandwidth? Plenty. The problems I’ve seen with cell coverage in rural areas have less to do with the bandwidth coming from the towers than they do with the capabilities of the radios in the handsets to make the connections. Or, to put it another way, if you make the transmitter in your mobile strong enough to send a signal to a tower 4 miles away, it’s also strong enough to make the hair on the side of your head warm from the microwaves (anyone else remember this phenomenon?). Or to cook your retinas.
But if the bandwidth/connectivity issues can be solved by having some cheap Wi-Fi routers spaced around, connected to sensors pointing at the purple laser beam, then all of a sudden, we have a lot faster, cheaper and more reliable coverage. Even having a little Blu-ray laser integrated into the various existing 3G antenna arrays would be a massive improvement (if their various whitepapers aren’t just hokum).
This could really have an effect in some of the more rugged countries that I’ve done work in – I’m thinking of the mountainous regions of Chile, Colombia, Kazakhstan, and most recently, Georgia. The upstream bandwidth is probably still pretty limited, so in a certain sense, this is just a variation on the DirecTV/satellite internet service paradigm, but still, most users tend to download about 1,000 times more information than they upload.
Posted: under Found Genius Artifacts, Google Android, Home Office Technology, iPhone - Hype and Reality, Mac v. PC, Mobile marketing, New Media Strategery, Online (Multi)Media, Web/Tech.
It's going to be interesting to see if the upcoming mobile phone platform/application war & shakeout will be a repeat of the Apple vs. IBM, or Mac OS vs. Windows wars of the early 80s and early 90s … ontogeny recapitulates phylogeny and all that, you know…
Apple has done a tremendous job breaking ground in this area, popularizing the technology with great hardware that works … well mostly works … they have put tons of effort into conceptualizing and designing the interface, and creating the paradigm that people actually want to use.
…and now that they've done the heavy lifting, along comes the more open-source competitor, flinging open the doors of innovation and competition to take the tidy Apple walled garden and turn it into, well, pretty much what the landscape of PC-based applications has looked like for the past 28 years or so. A loud, rude, complicated, chaotic landscape where everything is much cheaper, does kewl new things that businesses/people need to have in their lives, and that you have to be half-systems engineer yourself to keep all your various hardware & software all playing nicely together.
To stretch the "walled garden" metaphor a little, the IBM-PC space, rather than a tidy garden, more resembles a giant sandbox full of toddlers on meth. Only they're NFL lineman-size. With power tools.
If the past is to be our guide, the Android and Blueprint somewhat open-source projects are going to start off behind Apple, biting off what Apple does. And the developers will be relentless. And the hardware manufacturers will churn out warehouses full of cheap, buggy handsets to run all this on.
And they will gradually erode Apple's lead in the smartphone/app space.
Anyway, here's some interesting quotes from MSNBC:
While Android is an operating system, it is
also an open-source system similar to Linux, upon which it is based.
That’s creating a lot of excitement and interest in the kind of
programs that will be available for users, including one that can track
family members’ whereabouts in an emergency to another that offers a
short cooking video, followed by information on nearby grocery stores
that carry the ingredients needed for the recipe.
its inception, Android has been tweaked and built upon freely by
developers, device designers and wireless carriers who have had
complete access to Android’s Software Developer Kit. Basically, Android
is whatever users and developers want it to be.
in contrast to Apple’s approach with the iPhone. Nine months ago, Apple
created a Software Developer Kit offering application makers the same
interface and tools Apple uses to develop iPhone software.
But Apple has closely regulated and monitored every program that is being offered through the company’s online App Store.
will “create a new, attractive environment to foster innovation and
make it easier to bring new ideas to market, ultimately ensuring
consumers a richer, more personalized mobile experience,”
Posted: under journalism, New Media Strategery, newspaper crisis, Online (Multi)Media, Web/Tech.
Still up in lovely Point Reyes, decompressing and re-imagining our
web presence, so the output here has been seriously cramped. However,
these three little items just beg for notice.
1. We've all
seen the "MSM sucks, don't believe what it says" meme gain strength the
last few years, flourishing in the fertile soil of
radio hosts, and migrating over to the Kos/Firedoglake end of the
spectrum. Meanwhile, in the developing world countries that I've
worked in the last few years, the people react with puzzled frowns to
the thought that anyone ever would have any sort of uncritical trust in
Big Media. Well, according to the Highway Africa media conference,
the 3rd world on the way up countries are starting to really dig the
idea of citizen journalists. Which makes sense, because they have the
sad history of governments/revolutionaries, as their first act, seizing
the TV/radio stations and firebombing the presses.
…the power of citizen journalism, in its objective and independent approach, is not to be underestimated.
“We need occasions where the actor in society gives us a very good insight
on what is going in communities, where journalists cannot be found.
Responding to "catastrophic" circulation and ad revenue projections,
the OC Register, long known as the dysfunctional family of California
journalism (i.e. everyone knows Weird Old Uncle Floyd is not to be
trusted around children, but nobody talks about it), is reportedly
studying the idea, with intentions of perhaps forming a blue-ribbon
committee that will issue non-binding recommendations, of maybe perhaps justalittle changing their format from broadsheet to tabloid.
Will wonders never cease?
Other cost-cutting measure being
considered from the team reviews are Monday and Tuesday papers with
fewer pages and self-service advertising options. Horne also says the
paper may cut back on the number of distribution centers it operates,
noting that it recently reduced the outlets from seven to six.
"Studying it and doing it may be two different
things," Horne stressed about the tabloid change and other moves.
"Every newspaper needs to study driving down costs
And last, for everyone out there who is concerned over those searches
that were done … late at night … after a few beers … y'know, just
for a hoot … that could be traced back to their IP address …
you only have to worry for nine months rather than 18. As part of
their "Pay no attention to the all-seeing man behind the curtain"
campaign, Google is reducing the latency of their caches of your searches. They
are also supposedly working to "anonymize" the userinfo, although how
that's supposed to help when all Google search&response data goes
thru the big computers at the NSA anyway is beyond me.
to all NSA, FBI, ATF & IRS functionaries now tracking me: Just
joking. Heh. Really. I have nothing to hide. I'm happy that the
government is vigilant against evildoers of all stripes, foreign and
domestic. Go Team America!)
Nicole Wong, Google's deputy general counsel, told a meeting of
computer industry privacy experts at Microsoft Corp's Silicon Valley
offices that her company planned to "anonymize" the computer addresses
of its users more quickly.
"We're significantly shortening our previous 18-month retention
policy to address regulatory concerns and to take another step to
improve privacy for our users," Google officials said in a blog post
released Monday night.
….until a year-and-a-half ago, Google had kept personally identifiable
information about its Web users on company computers for an indefinite
amount of time.
Posted: under New Media Strategery, newspaper crisis, Online (Multi)Media, Web/Tech, Weblogs.
In all the trainings I’ve done over the last couple of years, the one hot-button issue guaranteed to touch off a passionate debate, even amongst the most detached, sit-on-their-hands group is the reader comments section.
See, journalists just hate them damn comments.
Yeah, yeah, notable exceptions abound, and some people “get it” that we’re supposed to include our readers/users in our little game of “Hey lookee here! I done found out sumthin’ kewl!” But by and large, newspaper reporters & editors have grown accustomed to their comfy positions as The Voice Of God That Brooks No Disagreement.
So when I start talking about some of the measure that newspapers around the world have taken to try to moderate & impose order on the chaotic forums, comment sections, trackbacks, etc., the journalists fairly leap out of their chairs, eyes alight, as they tick off all the awful insults and calumnies they have been forced to endure by the damn intertubes propellorheads. They talk about how their readers are crazy people who write horrible insults and lies about the reporters, and who get crafty to avoid all the various moderation/banning mechanisms.
In Chile, in Argentina, Russia, Mexico, Colombia, Ukraine … the trolls know no boundaries. In each place, the reporters and editors go on and on at great length about how they can’t stand looking at the comments under their stories, because they know that some persistent readers that have an axe to grind against them are going to show up there and start yammering and flinging virtual monkey poo.
I’ve actually found this subject to be a godsend – when my voice is wearing out and I need a few minutes to chug water and compose myself, I toss this little conversational grenade in the room, and let the journalists vent for a while before moving on to possible solutions.
It’s stunning to me that there appears to be international norms and predictable patterns to troll behavior. Vulgar sex-based insults, thread hijacking, escalating to physical threats. There’s a great gallery of Flame Warriors here – I highly recommend that you check it out. If you’ve spent any time whatsoever in the comments sections, having conversations online, you will laugh, cry and grit your teeth in rage as you recognize the archetypes. Is there some special international brotherhood of the troll that you have to join? Do the entrance exams call for you to drive a netizen into such a frenzy of rage that he smashes his computer monitor with his fist? Hey … that’d made a cool YouTube movie…
There’s an interesting case coming out of the Yale Law School that might put an end to all this. How?
By making people responsible for what they say online.
So yeah. The reason socially retarded dimwits, 15-year-olds off their Ritalin and drunk dormrats stink up forums and comment boards is because they aren’t going to have to pay the price for their actions.
The Yale lawsuit seeks to change that.
AK-47 was one of a handful of students heaping misogynist scorn on
women attending the nations’ top law schools in 2007, in posts so vile
they spurred a national debate on the limits of online anonymity, and
an unprecedented federal lawsuit aimed at unmasking and punishing the
…lawyers for two female Yale Law School students have ascertained
AK-47′s real identity, along with the identities of other AutoAdmit
posters, who all now face the likely publication of their names in
court records — potentially marking a death sentence for the comment
trolls’ budding legal careers even before the case has gone to trial.
The unmasking of the posters marks a milestone in a rare legal
challenge to the norms of online commenting, where arguments live on
for years in search-engine results and where reputations can be sullied
nearly irreparably by anyone with a grudge, a laptop and a WiFi
We keep dancing around this problem on the internet, mainly because nobody has really found a workable solution yet. On the one hand, unfettered speech leads to such chaos that the signal-to-noise ratio becomes unworkable – my best example of this is the Yahoo News message boards. They’ve been down for more than a year and a half. If you ever went there, you know why.
The boards were taken over by a hard-core group of trolls with apparently limitless time, energy and hatred. No subject was too off-topic for them to use to spew their anger, obscenities and insults at … well, it wasn’t really at each other. It was basically the digital equivalent of a grubby guy in tattered clothes in a bus station screaming “AAAAAHHHHGGG! AHHHGGG!” at his socks. Even the most innocuous subjects – a story on flower arrangement or dogs, f’rinstance, would attract the trolls within about 10 posts.
The other extreme, of course, are the limp & lifeless forums & comment spaces, where moderation is imposed to such an extent that the audience just migrates elsewhere to talk to each other.
One of the key things that helps keep internet users sociable is imposing some kind of accountability for their actions. Which is what registration is all about – trying to attach a real human identity to the screenname. The fight for newspapers has been trying to raise the hurdles for commenters to a level where it’s tough enough to establish an identity so that you don’t do it casually (no shelling out to create a free Hotmail, Gmail or Yahoo account on the spot to establish a handy sock puppet), but not so hard that users start feeling like they’re applying for
a home equity line of credit a Business Visa from the Russian Consulate.
Now that there appears to be a clear legal precedent for peeling back the layers of anonymity to hold trolls accountable for their poo-flinging, I find myself of two minds about this. I have been roughed up by a fairly good cross-section of trolls over the years, and it’d be nice to be able to expose them as the pathetic, mommy’s basement-dwelling loser subcreatures my wounded ego insists they must be. On the other hand … some of my responses to said trolls (hey! I was provoked! Honest, they started it!) may have been a bit … intemperate. So I have to wonder if there are perhaps some other sad, wounded egos out there. And, where would it stop? If you can bring an action for something someone said in a chat room, or Second Life, or the forums at AngryJournalist, well, we better just pave over the downtown areas of every major city in the U.S. and turn it all into one giant courthouse, because we’re gonna need the space.
Posted: under Current Affairs, Found Genius Artifacts, Online (Multi)Media, Pop Culture Quirkiness, Web/Tech.
…the makers of this YouTube hit video (it just got Fark‘d and Arrington‘d) are now your patron saints.
This little NSFW gem will bring a rueful (vindictive?) smile to anyone who’s had to deal with dim-bulb non-techies who can’t articulate what’s wrong, what they want, and least of all, understand what the solutions that they are demanding will actually do.
Great moment where the vid starts getting really brilliant comes about 1/3 of the way through – Salesguy: “Now I can’t get to the home page!”
Web Dude: “What the –!?? But you said the website was down? You mean you could see the home page?”
I particularly liked the little touches in this video – as Web Dude gets more and more frustrated and annoyed, he starts taking it out on the characters in Halo, shooting them repeatedly in the crotch and attaching grenades to their faces.
I’ve never done IT fulltime myself, but I’ve usually been one of the “go-to” guys in the office when IT isn’t available. Thus, I’ve spent my share of time ostentatiously rolling my eyes and sighing. I did like, however, how both sides took their shots – the sales dweebs are demanding, ignorant and try to evade responsibility for the chaos they cause. The IT dweebs are more interested in playing Halo than actually dealing with anything, and snort dismissively in that way that makes users retreat and get defensive.
Technorati Tags: sales guy vs web dude, video, youtube, website is down, viral video, Farked